Automation in Hospitality
- Eliminate friction from the booking process
- Pull customer data from different systems to make personalized recommendations for events, activities, and hotel amenities
- Fulfill reservations
- Monitor hotel occupancy
- Share personalized promotional offers with customers
- Expedite ticket cancellation and issue resolution
According to a 2021 report, the three main motivators for implementing new technologies in the hospitality industry were increasing online revenue, reducing in guest complaints, and increasing customer service ratings. Leveraging RPA will become a critical factor in ensuring businesses achieve these goals while remaining competitive and providing customers with the most personalized experience.